Thursday September 12, 2013

Hotline tshirt update

Tee Spring didn't send Leviathant's explanation of why the campaign was killed to those that ordered hotline tshirts. Here is what he posted to ETS:

After Olga pointed out that the symbol on the back bore a striking resemblance to (but was not in fact the same thing as) a symbol used by Russian neo-Nazis, I just... I couldn't unsee that. I wrote an explanation that I sent using the "Email people who preordered" link, but apparently that never went through. Awesome!

Doubly awesome? When I first canceled the campaign, it just shut the campaign down. Didn't refund anyone. Teespring's a little bit different from Kickstarter in that it charges everyone as soon as the campaign reaches the goal - I think Kickstarter waits until the campaign is over before it approves any funding. So I wait a few days to see if I get the $67 back, and nothing happens, so I email them - "Hey, I noticed I didn't get refunded." They're all "Oh, sorry, we'll refund you." I asked in reply, can you make sure that everyone was refunded? No reply. I wait a couple of days, and I still don't see a refund on my account. So today I sent a follow-up follow-up, and they write back "Everyone's refunded now!"

Five minutes later, Randazzo IMs me, "Hey I just got refunded by Teespring."

So yeah, this could have gone more smoothly. On the bright side, I've got a pretty badass new design that I'm excited to put up there, and I'm actually thinking of putting a second design up simultaneously so that there's an element of choice. I'll drop the campaign to 20 shirts each, which cuts into the profit a little bit, but I really wasn't going to come out with much cash in the end anyway. Really I just want NIN Hotline shirts.

Discuss hotline shirts and see Leviathant's post here.